WEB DESIGN. COPYWRITING. GRAPHIC DESIGN. BLOG DESIGN. PROFESSIONAL ARTICLES.
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Marketing for Start-ups: How There’s Never Any Time to Slow Down (LI)
Marketing: If You Build It, They Will Come... Or Will They? (LI)
10 Tips for Building an Exceptional Customer Service Team (ICMI.com)
Customer Service Managers: "May the Force be with you."(HR.com)
Customer Service Managers: "May the Force be with you."(LI)
Multi-Channel vs. Omni-Channel—Know the Difference!
How Focus Groups Can Help the Customer Experience
Pragmatism: Making the Most Out of Training
The Four Pillars of Customer Success
Building a Stellar Customer Experience
Creating Customer Personas To Better Understand The Customer Journey
Five Customer Service Imperatives for Internet Retailers
Why Creativity Is an Essential Field Service Soft Skill
Four Core Principles of Retail Customer Loyalty and Retention