ADVOCACY. LOYALTY. SATISFACTION. RETENTION.
customer journey mapping.
We will help you research each step in the customer's buying journey, from simple to complex, identifying customer goals and emotional response. By understanding your customer's overall experience, we'll be able to recommend an improvement plan, and execute and implement against that plan.
jb&co will develop business cases for you based on your customer's past experiences, referrals, website activity and community exchanges. If your company is ready to understand these types of engagements, your company is ready to grow.
During the customer buying process, your audience is likely to go through a streamline of technology processes. We will assess your personalization platforms (MAS and CRM), Voice of the Customer, Feedback and Chat platforms, and Community Feedback and social media platforms. If you are tapped into each platform and utilizing each to its maximum value, you'll be aligned for great success.
Happy employees = Happy customers! It's true! jb&co will help your company create and maintain a strong influence on company culture and how your company manages its brand from the inside-out. Employees who are engaged and invested in stay longer, and their positivity is a direct reflection in their work with customers.